Client Terms of Use

1. General provisions and acceptance

1.1. These Client Terms of Use (the “Client Terms”) govern use of the Bellus mobile application and related web functionality provided by BELLUS LABS LLC.

1.2. Creating an account, clicking “I agree/Accept”, making a booking, or continuing to use the Platform after these Terms have been presented constitutes acceptance to the extent permitted by applicable law.

1.3. A user must have the legal capacity required to enter into the relevant agreements. A minor should use the Platform with the consent/supervision of a parent or legal representative where required by law.

2. What Bellus is and is not

2.1. Bellus is a technical platform/booking aggregator for finding, comparing and booking beauty services and communicating with Businesses.

2.2. Bellus is not a hair salon, beauty salon, cosmetology center or direct provider of any beauty service. Bellus does not employ the staff of Businesses and does not manage their day-to-day service operations.

2.3. The Business selected by the Client is the direct provider and seller of the service. The beauty-service contract is formed, subject to applicable law and the booking terms, between the Client and the relevant Business.

2.4. Bellus onboarding, verification or other admission procedures are not a guarantee or endorsement by Bellus of the Business's service quality, safety or a particular service outcome.

3. Booking

3.1. The Client may select a Business, branch, service, specialist and available time through the Platform.

3.2. Booking confirmation status is displayed in the Platform. A Business may accept, reject, propose another time or cancel a booking in accordance with its rules and applicable law.

3.3. The Client must check booking details and provide accurate contact information. If the Client cannot attend, the Client should cancel as early as reasonably possible in accordance with the displayed cancellation period and the Business's rules.

3.4. Repeated fake bookings, deliberate no-shows, fraud or abuse of the Platform may result in account restrictions.

4. Services, prices and additional services

4.1. Service descriptions, prices, duration, specialist information, promotions and availability are supplied by the Business, which is responsible for their accuracy.

4.2. The price shown at booking is the primary agreed price for the selected service unless the service scope is changed with the Client's consent. The Business should explain any additional service/cost in advance and obtain the Client's consent.

4.3. Bellus is not responsible for inaccurate or outdated information entered by a Business. Where incorrect information results from Bellus's own technical error, Bellus will take reasonable steps to correct that Platform error.

5. Payment methods

5.1. Depending on the Business, the Client may be offered:

• payment at the venue;
• online payment through Payme where enabled by the Business;
• other methods that may be displayed by the Platform in the future.

5.2. Payme online payment is optional and is available only for Businesses that support it.

6. Online payment through Payme

6.1. Bellus may provide Payme online-payment functionality directly inside the Platform, through a Payme-hosted page or interface, in an external browser, in the Payme mobile application, or through another technical method supported by Payme. The specific user interface and technical payment method may change over time.

6.2. Money paid for the beauty service is accepted directly for the benefit of the selected Business. Under the current model, Bellus does not receive that Client payment into Bellus's own bank account, does not hold it, and does not deduct a transaction commission from it.

6.3. Bellus may technically provide a bank-card entry form within the Platform and securely transmit card information to Payme for the purpose of making a payment or tokenizing the card. Bellus does not persistently store the full unencrypted card number, CVV/CVC, or bank/SMS verification code. Payment authorization and card processing are performed through Payme, the relevant bank, and the applicable payment infrastructure.

6.4. Where the Client chooses to save a card for future payments, Payme may tokenize the card. With the Client's consent, Bellus may store the Payme-issued payment token and limited information necessary to display and manage the payment method (for example, a masked card number, expiry information and technical status) in accordance with the Privacy Policy. A payment token is not the full card number.

6.5. Where supported by Payme, a saved payment token may be used for later Client payments to different participating Businesses using their Payme/Kassa or other payment identifiers. Each such payment must be separately initiated or expressly confirmed by the Client. Saving a card by itself does not authorize Bellus or a Business to make automatic or recurring charges; such functionality may be used only under separately disclosed terms accepted by the Client.

6.6. The Client may remove a saved payment method where that functionality is available in the Platform. Bellus will, within the technical capabilities and rules of the relevant payment provider, take the necessary technical steps to invalidate the token or stop its further use.

6.7. A payment status shown in the Platform may be based on technical confirmation from Payme/the payment provider, operational confirmation by the Business, or another lawful and technically supported confirmation method used by the Platform. Where provider confirmation is unavailable, the Business may verify receipt of payment before completing the service.

6.8. If a payment is declined, duplicated, cannot be located, or requires a refund, the Client should resolve the financial transaction with the relevant Business and/or Payme. Bellus may provide technical support concerning Bellus's own Platform or integration, but does not decide the underlying beauty-service dispute on behalf of the Business and does not refund from Bellus's own funds money that Bellus did not receive.

7. Tips

7.1. Where a tip option is displayed, tipping is entirely voluntary and is not a condition for receiving the service.

7.2. Under the current model Bellus does not deduct commission from tips. Tips are directed for the benefit of the Business. The Business is responsible for further allocation to the relevant staff member.

8. Cancellation, lateness and no-show

8.1. Each Business may establish its own cancellation, lateness and no-show rules subject to applicable law. Where such rules apply, they should be shown before booking or in the booking details.

8.2. The Client should review the Business's policy and cancel as early as reasonably possible.

8.3. If the Business cancels or cannot provide the service, rescheduling, service remedies and any applicable refund are handled between the Client and the Business, subject to mandatory consumer rights.

9. Refunds

9.1. Because Bellus does not receive the Client's beauty-service payment, Bellus is not the party that refunds those funds.

9.2. The Business is responsible for any applicable refund of a payment made through Payme for the benefit of the Business. Where such technical functionality is available in the Platform, Bellus may, on the Business's instruction, technically transmit a refund request to Payme/the payment provider; however, Bellus does not decide the substantive entitlement to a refund and does not refund from Bellus's own funds money that Bellus did not receive.

9.3. Refund rights and conditions are determined by the Business's policy, the service agreement with the Client and mandatory consumer-protection law of the Republic of Uzbekistan.

10. Service quality and disputes

10.1. All claims regarding the beauty service's quality or result, safety, sanitation, allergic or other reaction, staff conduct, price, additional charges, delay, cancellation or refund must be addressed directly to the relevant Business.

10.2. Platform chat allows the Client to discuss these matters directly with the Business.

10.3. Bellus does not act as mediator, arbitrator, judge or refund operator in service disputes and is not obliged to determine which party is correct on the merits of the service dispute.

10.4. Bellus may nevertheless take separate action where required by law, Platform safety, unlawful content, fraud or violation of Platform rules. This does not mean Bellus has adjudicated the underlying financial/service dispute.

11. Bellus technical support

11.1. The Client may contact Bellus support for:

• technical issues with login or registration;
• errors, outages or functional problems in the Platform;
• technical issues with notifications, booking UI, chat or another application feature;
• Platform feedback and suggestions;
• reporting unlawful use or a security issue.

11.2. Bellus support does not decide the quality of the beauty service, compensation, refunds or a commercial dispute with a Business on the merits. Such claims should be sent directly to the Business.

12. Reviews, ratings and user content

12.1. After a service, the Client may submit a rating, review or other content where the feature is available.

12.2. The Client is responsible for ensuring the content is made in good faith and is not unlawful, threatening, discriminatory, spam, an unlawful disclosure of personal information, or an infringement of third-party rights.

12.3. Bellus may moderate, hide or remove content that violates law or Platform rules. Moderation does not mean Bellus takes a side in the service dispute.

13. Prohibited use

13.1. The Platform may not be used for fraud, fake bookings, threats, harassment, unlawful activity, unauthorized automated access, security interference, or access to another person's account or data.

13.2. Bellus may temporarily restrict an account or apply other lawful security measures in such cases.

14. Personal data

14.1. Processing of Client data is governed by the separate Bellus Privacy Policy.

14.2. Information necessary to fulfill a booking may be provided to the relevant Business. The Business must use that information within its legal obligations and for appropriate service purposes.

15. Platform and third-party services

15.1. Bellus takes reasonable measures to maintain the technical operation of the Platform but does not guarantee 100% uninterrupted availability.

15.2. Outages of Payme, banks, telecommunications operators, mapping/notification services or other third parties may be outside Bellus's control. Bellus remains responsible for Bellus's own integration errors to the extent required by law, but is not responsible for the independent operation of a third-party service.

16. Limits of Bellus responsibility

16.1. Bellus is not the provider of the beauty service and is not responsible for the Business's service quality, safety, sanitary compliance, staff, licenses, prices, delays, cancellations or refund obligations.

16.2. Bellus is responsible only for Bellus's own technical Platform actions and obligations imposed on Bellus by applicable law.

16.3. Nothing in these Client Terms excludes or unlawfully limits any mandatory consumer right provided by the laws of the Republic of Uzbekistan.

17. Account closure and restrictions

17.1. The Client may delete the account or stop using the Platform through available functionality. Certain information may be retained under the Privacy Policy where required for law, security, disputes or mandatory retention periods.

17.2. Bellus may restrict an account in cases of fraud, safety threats, repeated abuse or serious violation of Platform rules.

18. Changes to these Terms

18.1. Bellus may update these Client Terms. Material changes affecting core rights and obligations will be announced in the Platform at least 30 days before taking effect unless applicable law or an urgent security measure requires otherwise.

18.2. Changes do not apply retroactively to already completed bookings except where mandatory law requires otherwise or the parties separately agree.

19. Governing law and disputes

19.1. These Client Terms are governed by the laws of the Republic of Uzbekistan.

19.2. Client claims concerning the beauty service should be addressed to the relevant Business. A dispute concerning Bellus's own Platform obligations may first be submitted to Bellus support. The Client's right to apply to a court and all other mandatory consumer rights remain available as provided by law.

20. Bellus details

BELLUS LABS LLC
TIN: 313059883
Legal address: город Ташкент, Мирзо-Улугбекский район, Оққўрғон маҳалласи, Улугбек, Oqqo'rg'on MFY, Oqqo'rg'on 1-tor ko'chasi, 20-uy, 16-xonadon
Technical support and feedback: support@bellus.uz
Telephone: +998950853090
Website: https://bellus.uz