Business Terms & Subscription Agreement

1. General provisions

1.1. These Business Terms of Use and Subscription Agreement (the “Business Terms”) govern the relationship between BELLUS LABS LLC (“Bellus”) and a legal entity or individual entrepreneur registered on the Bellus platform (the “Business”).

1.2. These Business Terms apply to the use of the Bellus mobile application, website and business dashboard (together, the “Platform”), the Business subscription, and the receipt and management of Client bookings through Bellus.

1.3. Clicking “I agree”, “Accept”, “Activate subscription” or an equivalent button by an authorized representative, using an electronic signature/electronic confirmation method, paying for a subscription, or continuing to use the Platform after these Terms have been presented constitutes acceptance to the extent permitted by applicable law.

1.4. A person accepting these Terms on behalf of a Business represents that they have authority to bind that Business. Bellus may request evidence of authority, state registration, TIN, licenses, permits or other documentation when necessary.

2. Legal role of Bellus

2.1. Bellus is not a provider of beauty services. Bellus provides a technical and informational platform that allows Businesses to list services, staff, prices, schedules and availability, communicate with Clients, and receive and manage bookings.

2.2. The Business is the direct provider and seller of the beauty service to the Client. The Business is responsible for service quality and safety, sanitary requirements, staff qualifications and conduct, service scope and price, performance, delays, cancellations and refunds.

2.3. Under the current model, Bellus does not receive, hold or subsequently transfer money paid by Clients for beauty services. Bellus does not deduct a transaction commission from Client payments.

2.4. Bellus's income under these Business Terms consists of subscription fees paid by Businesses. Any other fee or transaction commission may be introduced in the future only through a separate written/electronic agreement or updated terms and will not apply retroactively.

3. Platform services

3.1. Depending on the subscription plan and individual commercial terms, Bellus may provide all or part of the following: branch, staff, service and price management; business hours and schedules; booking management; Client chat; notifications; reports and analytics; ratings and reviews; online-payment functionality for Clients; and other Platform functionality.

3.2. Bellus may change functionality for product development, security or technical requirements. Bellus will provide advance notice of material changes affecting the Business's core rights or economic terms unless a different procedure is required by law.

3.3. Bellus does not guarantee absolute uninterrupted or error-free operation. Scheduled maintenance, outages of third-party services or communications networks, and events outside Bellus's reasonable control may temporarily affect the Platform.

4. Business account and accuracy of information

4.1. The Business is responsible for the completeness, legality and accuracy of its legal name, TIN, banking/payment details, branch addresses, contacts, services, prices, photos, staff information, schedules and all other information placed on the Platform.

4.2. Even where information is entered with the assistance of a Bellus administrator, the Business must review and confirm it. After confirmation, the Business is responsible for its content.

4.3. Any Bellus onboarding review, document check or “verified” status is not a guarantee or endorsement by Bellus of service quality, safety or the Business's future conduct.

5. Business obligations

5.1. The Business must:

• comply with applicable law, consumer-protection, tax, sanitary, employment, advertising and relevant sector-specific requirements;
• list and perform licensed, permit-based or notification-based activities only when it has the required legal authorization;
• provide Clients with complete and accurate service information;
• keep bookings, prices and schedules current;
• not unjustifiably increase an agreed booking price without the Client's consent; if the service scope changes, explain the additional cost in advance and obtain the Client's consent;
• interact with Clients professionally and lawfully;
• handle directly any service complaints, refunds and other Client claims relating to the Business's service;
• independently comply with taxes, fiscal receipt obligations and other mandatory accounting documentation.

5.2. Medical, invasive or otherwise specially regulated services may be listed only when the Business is legally authorized and the relevant category is supported by the Platform. Bellus may hide or remove such listings where documentation is unavailable or a legal risk exists.

6. Subscription, pricing and payment

6.1. Business use of the Platform is provided on a paid subscription basis. Subscription periods may be monthly, quarterly or yearly.

6.2. Subscription pricing is determined by one of the following: the then-current plan displayed in the Platform; an accepted order/tariff sheet; individual commercial terms accepted in the dashboard or electronic correspondence; or a separate written agreement/addendum.

6.3. Bellus may offer different prices to different Businesses. An individually negotiated price may differ from a public plan and does not create a right for another Business to receive the same price.

6.4. In the future, Bellus may offer plans based on booking count, booking value recorded in the Platform, other Platform metrics, or other agreed metrics. Such a pricing formula applies only when clearly disclosed in advance in the relevant plan/individual terms and accepted by the Business. It will not be applied retroactively to a period already paid for.

6.5. Where a future plan refers to “revenue” or “turnover”, the individual commercial terms must identify the exact data source and calculation formula. Unless expressly defined, Bellus does not infer or calculate the Business's total accounting revenue.

6.6. Subscription fees are generally paid in advance for the applicable period. Automatic renewal or recurring charging applies only where such functionality is separately enabled and the Business has provided the required consent.

6.7. Once a paid subscription period has commenced, the subscription fee is non-refundable unless applicable law or the individual commercial terms provide otherwise. If Bellus is unable, due to Bellus's fault, to provide the subscription service for a material period, the parties may agree on a credit, extension or proportional refund for the unused period.

6.8. Bellus will issue invoices, electronic invoices, service acts or other accounting documents as required by applicable law.

7. Bookings and service completion

7.1. A booking through the Platform creates or records the service relationship between the Client and the Business; Bellus does not become a party to the beauty-service contract.

7.2. The Business must timely accept, reject, propose rescheduling, or cancel bookings in accordance with its policies and applicable law.

7.3. When a staff member or authorized representative marks a service as “Completed”, the Business confirms that the service was actually delivered and the final booking status is accurate. Payment status may be technically confirmed by Payme/the payment provider or, where such confirmation is unavailable, operationally verified by the Business. The Business is responsible for resolving the payment before completing the service.

8. Client online payments - Payme

8.1. Online payment is an optional feature for each Business. A Business may accept only on-site payments, or may additionally enable online payments after entering into the required agreement with the relevant payment provider.

8.2. When Payme is used, the Business contracts with Payme independently and provides Bellus with the Business's active Kassa/Merchant ID or other required payment identifier. The Business authorizes Bellus to use that identifier solely to technically initiate, route and process Client payments through the Platform for the benefit of the Business.

8.3. Bellus may provide Payme payment functionality through an in-Platform card-entry and tokenized-payment interface, a Payme-hosted page or interface, an external browser, the Payme mobile application, or another technical method supported by Payme. The specific technical method and user interface may change over time.

8.4. 100% of the amount paid by the Client for the beauty service and any voluntary tip belongs to the Business and is routed for the benefit of the Business through its Payme/Kassa or other applicable payment infrastructure. Under the current model, Bellus does not deduct a transaction commission and does not receive those funds into Bellus's own bank account.

8.5. Bellus may technically transmit card information through the Platform to Payme, but does not persistently store the full unencrypted card number, CVV/CVC, or bank/SMS verification code. Where the Client chooses to save a card, Bellus may store the Payme-issued payment token and limited masked card information in accordance with the Privacy Policy.

8.6. Where supported by Payme and where the Client has initiated or expressly confirmed the relevant payment, a saved payment token may be used for payments to this Business or other participating Businesses. The Business does not receive direct access to the Client's payment token and may not use it outside the Platform. Saving a card by itself does not constitute consent to automatic or recurring charges.

8.7. A “Paid” status in the Platform may be based on technical confirmation from Payme/the payment provider, operational confirmation by the Business, or another lawful and technically supported confirmation method used by the Platform. Where provider confirmation is unavailable, the Business is responsible for verifying receipt of payment before completing the service.

8.8. The Business is responsible for the accuracy, active status and lawful use of its Kassa/Merchant/payment identifiers. The Business also remains responsible for fiscalization, taxes, mandatory receipts and Client refund obligations applicable to its activities.

8.9. Bellus's Payme integration and technical initiation of a payment do not make Bellus the seller of the beauty service or the owner of the payment funds. The independent operation of Payme and other third-party payment services remains within the responsibility of the relevant providers.

9. Tips

9.1. Where a tip feature is available, a tip is entirely voluntary and is not a condition for booking or receiving the service.

9.2. Under the current model Bellus does not retain any portion of a tip as Bellus revenue. The tip is directed for the benefit of the Business together with the payment or through another method shown in the Platform.

9.3. Allocation of tips to staff, taxation and internal accounting of tips are the responsibility of the Business.

10. Cancellations, refunds and Client disputes

10.1. The Business may establish cancellation, lateness and no-show rules provided they comply with applicable law. Relevant conditions must be disclosed to the Client before booking.

10.2. Claims relating to service quality, non-performance, price, sanitation, staff conduct, booking cancellation, online payment or refund are handled directly by the Business.

10.3. Where funds were accepted for the benefit of the Business through Payme/Kassa or another payment instrument, the Business is responsible for any applicable refund. Where such technical functionality is available in the Platform, Bellus may, on the Business's instruction, technically transmit a refund request to Payme/the payment provider; however, Bellus does not decide the substantive entitlement to a refund and does not refund from Bellus's own funds money that Bellus did not receive.

10.4. The Business must not treat Bellus technical support as a mediator, arbitrator or refund operator for beauty-service disputes.

10.5. Bellus may take action regarding an account, content or booking where required by law, platform safety, fraud prevention or enforcement of Platform rules. Such action does not mean Bellus has adjudicated the underlying service dispute.

11. Chat and Client communication

11.1. Platform chat is a direct communication channel between the Business and the Client. The Business is responsible for answering questions about the service, service details, cancellations, complaints and other service-related matters.

11.2. Bellus does not ordinarily intervene in such discussions and does not review them to decide which party is correct in a service dispute. Bellus may access chat data only for technical support, safety, investigation of abuse/unlawful use, legal obligations or enforcement of Platform rules, in accordance with the Privacy Policy.

12. Content and intellectual property

12.1. Rights in the Platform, software, Bellus marks, design, code and Bellus-created materials belong to Bellus or the relevant rights holders.

12.2. The Business represents that it has all required rights to names, logos, photos, videos, service descriptions and other content it uploads, and grants Bellus a non-exclusive license necessary to display, technically process and promote such content through the Platform.

12.3. Bellus may remove content that is unlawful, misleading, infringes third-party rights or violates Platform rules.

13. Personal data

13.1. Personal-data processing is governed by the separate Bellus Privacy Policy, incorporated by reference into the contractual relationship.

13.2. The Business must have a lawful basis to provide Bellus with data concerning its employees/representatives and must use Client data only for fulfilling bookings, providing services, lawful accounting and communication.

14. Technical support

14.1. Bellus provides support regarding technical operation of the Platform, account access, settings, subscriptions, errors and Platform functionality.

14.2. Bellus does not advise on performance of beauty services, decide consumer complaints on their merits, issue refunds on behalf of the Business, or act as the Business's legal or accounting adviser.

15. Suspension and termination

15.1. Bellus may temporarily restrict an account or functionality where the subscription is unpaid; false or fraudulent information is identified; required documents are missing; there is a serious safety risk to Clients or the Platform; unlawful content or repeated violations occur; or a lawful government request requires action.

15.2. Where reasonably possible, Bellus will notify the Business of the reason and opportunity to remedy the issue, but immediate action may be taken for security, fraud or legal requirements.

15.3. The Business may stop using the service by not renewing the next subscription period. Account closure does not terminate obligations that arose before closure toward Bellus, Clients, tax authorities or third parties.

16. Liability

16.1. Bellus is responsible for its own Platform technical services and obligations imposed on Bellus by applicable law.

16.2. Bellus is not responsible for the Business's beauty services, staff, pricing, sanitary/medical safety, licenses, taxes, fiscal receipts, Client refunds, or the Business's relationship with a third-party payment provider.

16.3. To the maximum extent permitted by law, Bellus is not liable for indirect loss, loss of profit, or claims arising from the Business's performance of its own services. Bellus's aggregate contractual liability for Platform-related claims is limited to the subscription fee paid by the Business for the subscription period to which the claim relates, unless mandatory law requires otherwise.

16.4. Nothing in this section limits liability that cannot legally be limited.

16.5. Where the Business's breach of law, these Terms or third-party rights, or the Business's service causes documented loss to Bellus, the Business will compensate Bellus in accordance with applicable law.

17. Changes to the Terms

17.1. Bellus may update these Business Terms. Material changes to core rights, obligations or tariffs will be announced through the Platform or electronic communication at least 30 days before they take effect, unless law or an urgent security measure requires otherwise.

17.2. The price for an already-paid current subscription period will not be changed retroactively during that period unless expressly agreed in individual commercial terms.

18. Governing law and disputes

18.1. These Business Terms are governed by the laws of the Republic of Uzbekistan.

18.2. The parties will first attempt to resolve disputes through negotiation and a written claim. If no agreement is reached, the dispute will be submitted to a competent economic court of the Republic of Uzbekistan in accordance with applicable jurisdiction rules.

19. Bellus details

BELLUS LABS LLC
TIN: 313059883
Legal address: город Ташкент, Мирзо-Улугбекский район, Оққўрғон маҳалласи, Улугбек, Oqqo'rg'on MFY, Oqqo'rg'on 1-tor ko'chasi, 20-uy, 16-xonadon
Technical support and feedback: support@bellus.uz
Telephone: +998950853090
Website: https://bellus.uz